The most effective way to obtain statement and payment information relating to your Citi Corporate Card is via our online cardholder tool, CitiManager. Citi Corporate Card. The card is globally accepted and security is enhanced when used at merchants that use chip enabled terminals to accept payment. You must enter five zeros for a Canadian address. Disruption hub: Landing innovation in Asiaâs corporate travel industry. Click on "Self registration for Cardholders" and follow the prompts. https://home.cards.citidirect.com/CommercialCard/Cards.html, click here to look up contact information, click here to look up contact information for your region, clicking here to look up contact information for your region. Customer Service Representative hourly pay at Citi can range from $10 - $23. If you prefer, you can reach Citi Customer Service at 1-800-950-5114 (TTY: 1-800-325-2865 for hearing and speech impaired services only). Customer Service 1-800-950-5114 Outside of the United States, call Citi collect at 1-605-335-2222 TTY:1-800-325-2865 for hearing and speech impaired services only 24 hours a day, 7 days a week ", then follow the prompts. The CAS team is available Monday through Friday from 8:00 AM to 9:00 PM Eastern Standard Time. The Auto Enroll and File Maintenance tips document is a comprehensive listing of all the field definitions and required format requirements to successfully send your new cardholder information or account changes to Citi for processing. Please note: If you need card customer service and support please click here. Click 'Add' when the information is entered. CitiManager ... Commercial Cards Industry Landscape. You can also access your Corporate Card statement through CitiManager Mobile. If the card has been lost or stolen, you can request a new card at the Replacement Card Page. For new business inquries please contact us. To use CitiManager Mobile, you must register on the CitiManager website from your desktop computer first. Choose from the range of cards that best suit your company needs. The system will email a temporary username or password as long as your current email address is on file (there must be an email address in your cardholder profile). Please contact the Citibank APAC Global Support Centre on +65 6595 2255, or your local branch. For Agency Program Coordinators, passwords are valid for 90 days. Depending on your country, Email and Text Message Alerts can be set up for Account Cancellation, Available Credit Remaining, Card Delivery, High Value Transactions, Lost or Stolen Cards, Applications Status, Statements Available, Payments Due / Recieved, Fraud Notifications and more. You will be prompted to review recent transactions for any suspicious activity as part of the process. Citi is the leading global bank. TTS-Global Data Governance-Global Commercial Cards-Director: Citigroup Inc. Tampa, FL: TTS-Global Commercial Cards-In Business Risk-VP: Citigroup Inc. New York, NY: MYS CTSM PG - Customer Service Analyst 1 (Commercial Cards) Citigroup Inc. Pulau Pinang: Senior Vice President - Commercial cards ( Vision plus & Java) Citigroup Inc. Chennai For more information, click here. Our Client Account Services (CAS) and Regional Services teams provide local specialists who are designated to work with our customers' program administrators to facilitate the program process and provide best-practice expertise for program management. Plus, get complimentary insurance and earn rewards on your company spend. This estimate is based upon 166 Citi Customer Service Representative salary report(s) provided by employees or estimated based upon statistical methods. Need assistance with our on-line reporting or administration tools? Citi's Corporate Card Customer Service is on hand to help 24 hours a day, 7 days a week throughout the year. To set up Text Message and Email Alerts, log into CitiManager and click on "Manage Alerts" under the Quick Links section on your Homepage. Each project will be managed by an experienced Implementation Manager, who is responsible for developing a comprehensive implementation strategy that includes common goals, objectives, milestones, dates, and clearly defined roles and responsibilities. Call 1800 266 2400 (India Toll free) / 022 4955 2400 between 10:00 AM and 6:00 PM IST (Monday to Saturday) except on national holidays. There is only 1 way to get customer help from them. Contacting Citi Cards - by phone or otherwise. If in North America, on the call select the option for "technical assistance", then select the option for "All Other Online Issues", and then select the appropriate option depending on web site CCRS, CitiManager, Global Card Management etc. If you are an existing Citi Client please speak with your Citi Commercial Card Account Manager. From the Home screen, select the View Statements quick link on the right hand side. Canada - English: Dispute Form (form attached), Canada - English: Declaration of Fraud Form (form attached), Canada - French: Dispute Form (form attached), United States: Dispute Form (form attached), United States - Declaration of Fraud (form attached), Europe, Middle East, Africa: Customer Service (Contact Citi Customer Service to obtain Dispute Form), Asia Pacific: Dispute Form (form attached - excluding Japan and Korea), Japan & Korea: Customer Service (contact Citi Customer Service to obtain Dispute Form), Latin America: Customer Service (contact Citi Customer Service to obtain Dispute Form), Auto Enroll File Maintenance Tips Document. As you develop your Citi payment program, Citi's global implementation team partners with you to create a best-in-class solution to meet your business needs. The best phone number for Citi Business Cards is their 800-285-1709 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. The typical Citi Customer Service Representative makes $14 per hour. Using your mobile device, you can log into CitiManager Mobile at: https://m.cards.citidirect.com/. On the call select the option for "technical assistance", then select the option for "all other online issues", followed by "for assistance with Citi Manager" option. Citi operates a structured approach to implementation, which has been developed based on our experience with numerous multi-national corporate roll-outs. You can contact the appropriate Customer Service representative by calling the number on the back of your card or by visiting the Citi website Contact Customer Service page . Password expiration notifications begin 15 days before the expiration date. Citi is recognized by clients and the world's leading financial services publications for its leadership, expertise, innovative solutions and superior client service ... Corporate Commercial Card Clients Contact our Citi Customer Services if you need assistance with your Card or Card program. Then click "Link Another Card Account" and enter in the account details. In North America, you can make a payment online by following these steps: Citi's Corporate Card Customer Service is on hand to help 24 hours a day, 7 days a week throughout the year. You will receive two emails, one with a User ID and a separate one with a passcode. You will receive two emails, one with a User ID and a separate one with a passcode. Discover the world with the CitiBusiness ® /AAdvantage ® Platinum Select ® World Mastercard ®, one of Citi's best business credit cards for travel.Earn AAdvantage ® miles and bonus airline miles on purchases in select business categories. If you have appropriate access to make a payment online, you will see a Payments tab at the top of the screen. From card administration to training, Citi supports our customers every step of the way. If you need further support, contact customer service by calling the number on the back of your card or click here to look up contact information for your region. Apply for the Citi Corporate Card now. Contact Citi's Technical Support Help Desk via the Contact Customer Service page. Please see these links for additional information on these tools. Contact customer service immediately by clicking here to look up contact information for your region. Click on "Self registration for Non-Cardholders" and follow the prompts. If you are in North America, you will receive two emails, one with a User ID and a separate one with a passcode. As a Citi ® customer, you have an option to log in to your online account and securely request a replacement card. Once the details are finalized, you can login with the primary ID you prefer. CitiManager Mobile is for Cardholders Only. Select either Checking or Savings from the Account Type drop-down menu. You must first add a 'Pay From' account. Select "Forgot Username?" Should an unrecognized charge come through or one for an incorrect amount, complete the Citi dispute process by clicking on the appropriate link below and let us assist you towards a speedy and satisfactory resolution. or "Forgot password? Once your program is in place, Citi assigns a designated team of local specialists to work with your program administrators in order to maximize program performance and minimize unnecessary processes. Visit us in person Drop by your nearest Citibank office to talk with a Citibank representative in person. *Credit charges on your promotional purchases will accrue from the date of purchase and will be waived if each minimum monthly payment required during the promotional period is pa Citi has a unique proprietary issuing network in over 100 counties, to see an illustration of specific markets please click here. ... please complete the following form. You can also view statement information "on the go" via CitiManager Mobile. We know the importance of cardholdersâ preference for rapid self-service. Please contact the Citibank APAC Global Support Centre on +65 6595 2255, or your local branch. To access these reports please log in to CitiManager by clicking here: https://home.cards.citidirect.com/CommercialCard/Cards.html, If you forgot your username or password, go to the CitiManager log in screen. There is a drop-down menu available to show all available statements that can be viewed. Click on the "Statement" tab and select "Account Info" from the sub menu. Select "Username Merger", read and accept the disclosure. There is also a tab available to take a user directly to a statement. If you have a complaint please visit our complaints page. Online payments take 24-48 business hours to post. Original review: July 30, 2020. Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. After normal business While Citi Business Cards does not offer live chat, they do have a phone number. While 800-950-5114 is Citi Cards's best toll-free number, there are 8 total ways to get in touch with them. For credit cards, mortgage and other banking products from Citi: Customer Service Contact us at 1-877-804-1082 Outside the U.S. (call collect) 1-605-335-2222 TTY: 1-800-325-2865 Citibank is a leading provider of integrated regional and global Commercial Cards solutions, providing end-to-end cards issuing solutions to many Fortune 500 clients. When you login again with your primary ID, you will have a drop-down menu of the accounts that are merged together. If your Citi ® credit card has been stolen, lost, damaged or was never received, contact your card issuer for a replacement card. When it comes to increasing your card program's efficiency and improving your bottom line, Citi knows it's all in the details. ^If we spot an unusual transaction on your account, we'll immediately get in touch with you to check for unauthorized Card â¦ Get the most out of your business journeys â both domestic and abroad â with no foreign transaction fees. That is why we work with you to develop an optimized program, customized for your specific business needs. CitiManager also enables you to set up alerts to inform you when a card transaction takes place or when your statement is ready to view. Once logged in to the CitiManager tool there are two options: In North America, you can view online payments under Payments History. Statements can be printed or downloaded via CitiManager. Once the statement cycle is selected, there will be tabs which allow a user to print or download the statement. For cardholders, your passwords are valid for 100 days. We value your feedback and will use it to introduce improvements that will make your Citi experience even better. Customer Service By being hired into one of our Customer Service jobs at Citi, youâll be a key member of the Citi team. Click on "Self registration for Cardholders" and follow the prompts. First register the account under a separate username. Once the account is added, you will be able to make a payment for the total amount, minimum amount or a designated amount. Our Client Account Services (CAS) and the North America technical Helpdesk is always available to help. Citi's online banking services, credit cards, home & personal loans, and investments Sign On User ID Enter a User ID Your User ID must be greater than 2 characters Professionals in Customer Service careers come from a variety of backgrounds, bringing an assortment of knowledge and skills to every area of our business. Get the latest financial news from Citi, the worldwide leader in consumer and corporate banking. If your company does not have CCMS access, follow these steps: If your company does have access to CCMS, follow these steps: You can not link your Citi Personal Credit Card to your Corporate Card Account. Learn More. I like that Citibank has 24/7 customer service and has ATMs all over. The fees are pretty average. Please read the applicable Terms and conditions for a fuller understanding of the Rewards Program. Please contact your Citi Commercial Card Account Manager. Once confirmed, the system will log you out. If you are not redirected click here Contact Commercial Cards To receive additional sales information, please complete and submit the following regional form. To set up Text Message and Email Alerts, log into CitiManager and click on "Manage Alerts" under the My Profile section. Citi provides a Commercial Card Client Account Services (CAS) team to solely support Program Administrators and a Customer Service team to support cardholders. You can inquire for account information, view your card statement and transfer fund within Citibank or other banks in Thailand. Citi Commercial Cards. To access these tools, please click on the links below: CitiManager: https://home.cards.citidirect.com/CommercialCard/Cards.html, CitiManager Mobile: https://m.cards.citidirect.com/. Enter in the Routing Number and the Pay From account (the checking/savings account number). Citi is dedicated to providing all organizations the necessary global, regional and local resources to ensure the success of your program. Citi strives to create the best outcomes for our clients and customers with financial solutions that are simple, creative and responsible. Please wait we are redirecting you to the login page. Please be advised that this site is not optimized for use with Microsoft Internet Explorer 6. â¦ Citibank Online is the Internet banking service that allows you to transact electronically from anywhere in the world at your convenience. You can access a number of online management reports that are designed to give you visibility into your organization's global, regional and local expenditure. Citi is augmenting its customer service offering for commercial cardholders with the introduction of artificial intelligence (AI) into its call centers, the company announced this week. Citi's Dedicated Support Team & Services works around the clock so you don't have to When it comes to increasing your card program's efficiency and improving your bottom line, Citi knows it's all in the details. # Only if your organization chooses to participate in the Citi Corporate Card Rewards Program. If you have a complaint regarding an Egg, CitiFinancial, Future Mortgages or Citi Card Payment Protection Insurance (PPI) policy visit our PPI complaints page. Simple single payment solution. Citi Corporate Card is the single payment solution for your business needs. Citibank is a leading provider of integrated regional and global Commercial Cards solutions, providing end-to-end cards issuing solutions to many Fortune 500 clients. Citi is here to help. You can also set up custom reports tailored to your organization's specific requirements. Karen Young, North American Head of Client Operations, Citi Commercial Cards, said, "The ability to integrate natural language processing technology into our customer service offerings allows Citi to deliver a consistent, fast and still personalized client experience. In order to view Account Payment History, you will need to view each individual statement. Contact your customer service representative 24 hours a day, 7 days a week, 365 days a year, the number on the back of your card or click here to look up contact information for your region. That is why we work with you to develop an optimized program, customized for your specific business needs. The Citi® Double Cash Card allows Cardholders to earn 2% cash back: 1% cash back on purchases, and 1% cash back as you pay for those purchases. To do this, go to the CitiManager Log in screen. The next best way to talk to their customer support team, according to other Citi Cards customers, is by calling their 800-633-7367 phone number for their Customer Service department. Explore the trends, changes, emerging markets and growth within the commercial cards industry today while learning about our card solutions. Do not forget to quote your interaction reference number and first point of contact with the bank. You will get an error message if the User Name/ID you have entered during registration has already been taken. Once you are registered with CitiManager, you can access CitiManager Mobile with your CitiManager ID. You can access your Citi Corporate Card statement online and perform a number of transactions such as paying off your balance through our Cardholder online tool, CitiManager. I remember â¦ Contact your customer service representative 24 hours a day, 7 days a week, 365 days a year, by calling the number on the back of your card or click here to look up contact information for your region. You can contact the appropriate Customer Service representative by calling the number on the back of your card or by visiting the Citi website Contact Customer Service page.