I was going to buy a more furniture but never will I deal with them again? Eventually negotiated to 33%. He should of never treated me disrespectfully. We value your privacy. This is fraudulent and stealing from the consumer. Thank you Ms. J. I am a big fan of your company and for the most part, have had great interactions with your representatives. They also agreed to refund me everything except for the delivery charge and I would have to pay a "pick up" charge for them to come and get it. I called Ashely because the recliner I rarely use is fading where I place my head and was told to call Guardian I called and they said that's not on them it's a manufacturers defect so I called Ashley's and asked to speak to a manager and was told he was busy. Thank You for Your Reply! Want to know the best part about any recliner brand? I ordered a dining table in July and paid for premium delivery, which includes assembling the table. This reclining chair … I told them that was unacceptable and got NO resolution. Our content is intended to be used for general information purposes only. After 2 days of repair it is worse. Many products are available in a variety of colors and textures. Ashley Furniture Sectional Review: My Thoughts on our Most-Used Couch In this post, you’ll find my honest Ashley Furniture sectional review. Unsubscribe easily. A link has directed you to this review. According to Consumer Affairs, La-Z-Boy’s overall satisfaction … I didnt have that Went to Lowes and bought new spring. 417 reviews for Ashley Furniture, rated 1.00 stars. now I have three boxes of parts sitting in my garage! In-store and online shoppers can choose regular doorstep delivery or premium delivery, which includes furniture assembly. A free inside look at company reviews and salaries posted anonymously by employees. I purchased a sofa online that was in stock on Nov 1st, we are in a pandemic so I was surprised, but not massively surprised, to see a delivery date of Dec 1st. I have been given the run around by 3 different representatives, one whom did actually lie to me several times over the phone. The loveseat arrived damaged and I had to take a video to prove it the day AFTER delivery. The pieces we assess are some of the best Catnapper recliners. I don't count on the recliner lasting long since the loveseat gave out so quickly.My family room sofahas lasted 20 years and through 4 kids and several dogs and cats and is still a functional sofa. Ashley Furniture. You have to be kidding...you have the foot rest extended FULLY...get real! Thank you Sohndre **, because of your hard work and dedication to assist your customers the right way, I will hopefully continue to be a loyal customer. Also, the couch cushions go flat. But for those of you who want to save time, check out our top recliner picks for 2020 in the table below. Free Shipping on Everything* at Overstock - Your Online Living Room Furniture Store! Exclusions and restrictions may apply. ! The pick up is scheduled from a week from now. Not only did she hear my issue, she made sure to do her job, and then she reached out to different departments of your company to ensure that my case would be handled correctly! All Rights Reserved. Review #1780611 is a subjective opinion of poster. Stay away from, Poor customer service, bad quality, multiple errors in scheduling deliveries. On Nov 24th, I received a message stating that they would not be able to make the Dec 1st delivery and to please call and schedule a new delivery date. If you decide to purchase furniture from Ashley, I strongly suggest you … The store manager got on the phone and told me not to call there again or come in the store. She of course, had to look into the case and review the pictures for herself, came to a determination and reached out to make sure that I would not receive a bounce back message and have my case auto-close once again. Review #1409089 is a subjective opinion of poster. Review #1533596 is a subjective opinion of poster. We value your privacy. Ashley Furniture also has a price adjustment guarantee that allows price adjustments up to 30 days after a qualifying purchase. Review #1951787 is a subjective opinion of poster. Chime Hybrid Highlights. We recommend Ashley Furniture for its wide selection of materials and designs, affordability and price-match guarantee. Rights Reserved, You Are About to Contact PissedConsumer.com. … On Dec 2nd, I called the same number to inquire the status of my delivery and the person stated that the sofa would not be arriving at the warehouse until Dec26th!!!! They are not the same quality as what we were shown when we bought them. This is an Ashley Furniture rocker recliner that stands out for its simplicity, but it still manages to surpass expectations in every way. AMAZING customer service!!! See reviews below to learn more or submit your own review. Review #1710543 is a subjective opinion of poster. and what they do for your body. The lever for the recliner broke so The reclining foot rest cant be used. Nevertheless, we were extremely disappointed and ask to speak to a manager. However, I thought I would give it one more try. It doesn’t exert beauty like others in the list, but it will fare well in most living rooms, especially casual ones. What can we help you with? So I would like to see if you could replace with shorter wooden legs - if not I will return the chair. I submitted reviews that noted the horrible delivery people. I will be on every site I can find and make sure no one buys this bogus warranty. I reported his actions to the VA because of my severe PTSD and I called Attorney Office and reported his actions. Ashley Homestore has a consumer rating of 1.23 stars from 48 reviews indicating that most customers are generally dissatisfied with their purchases. Unsubscribe easily. She was very understanding, patient, and went above and beyond to assist me. My Sales rep Ms. J. determined the type of mattress suited for my body and health needs via technology … Ms. J. was able to locate and have the mattress delivered the next day! We were told the furniture would be picked up two days later, never was and no phone call. See reviews below to learn more or submit your own review. Spring broke as I lowered foot rest Contacted them but they needed a serial #. We will are now being charged for this furniture we are trying to return. Chris met us as soon as we came in the door and answered all our questions and then some. They said the other 2/3 of my sectional was backordered. The top rated recliner reviews all discuss the importance of prices and proper budgeting. Shoppers can apply for special financing from the company’s finance partners with approved credit. I sent pictures to warrenty company and they declined saying excessive wear and tear. Review #1699319 is a subjective opinion of poster. We have done everything that we were told to do twice and have waited for them to call us and pick up the damaged furniture, NO CALL NO PICKUP. I worked in customer service over 30 years and to find this level of service today was shocking in a good way. On its website, customers can shop by category and sort the selection based on price, rating, material, style, features, color and size. They responded that such comments were not going to be accepted by them! We bought a piece and paid for it and they said they would contact us when it is to be delivered. Ashley Furniture is a furniture store chain that sells name-brand products for the home and office. It has a ton of excellent features, and the quality of the materials used, and artistry is also the finest. Be Aware! She bought the perfect piece to match her house decor. Then just today the replacement power recliner broke! Here we will discuss everything from recliner reviews to top considerations when choosing the best recliner for your home in detail. Also, the foot rest is flimsy. We bought a Warnerton Ashley Power Recliner in July. … very professional and helpful. He then made sure to check the inventory on the particular ones we were looking at to make sure they did come in the XL size. A zero-gravity recliner is specially designed to support the weight of the body in several recline positions without putting extra pressure on … He then went a step further to explain that we could actually buy two different TWIN XL mattresses to make a KING size mattress. When I was younger I couldn't afford to buy furniture of this quality so I shopped at stores like Value City and the pleather would wear within a year. I don't trust anything they tell me and they do not see anything from the customer perspective, only their operational side. Catnapper Cloud 12 is the editor’s choice herein. Share your voice on ResellerRatings.com After a long wait, they delivered the table on August 25 with the wrong screws. I think this is what convinced them to take it back. I am 5"7 and I can not touch the floor. I told him that I was having trouble breathing and an allergic reaction. THEN they delivered the 2 recliner replacements and refused to take the boxes of parts! Trying to get a hold of them is nearly impossible! His goal was to explain to us all about the mattresses we were inquiring about. This buddy's don't want to fix or even look at my recliner but they'll call me everyday about my payment and when I ask when are they going to come and fix it or bring me another recliner all I get is I'll put you down for a payment in a few days. How do I know I can trust these reviews about Ashley Furniture? Read real customer ratings and reviews or write your own. Buy on Amazon. Ashley sent me a text on 12/1 saying my couch is confirmed for delivery 12/4. As you get older you don't want to have to replace your furniture as frequently so you want to purchase something more durable. The company has a price-matching program for identical products with lower prices from six major retailers, though some restrictions apply. After talking with Mr. Hector **, not only did he calm what could had been a volatile situation, but he agree to resolve the situation by replacing my mother’s “perfect piece” with a better one. Massage Recliner – These recliners have built in mechanical massage features, making an already relaxing chair even better. They delivered damaged furniture the first time. Product Title Flash Furniture Standard Leather Swivel Recliner wit ... Average rating: 4.7 out of 5 stars, based on 17 reviews 17 ratings Current Price $242.68 $ 242 . All the meanwhile, she thanked me for my patience and understanding!! Overall, he and Mr. ** (Sales Associate), went out of their way to make sure that my mother and I was satisfy. This is the Naperville/Aurora IL store. I'm hoping there's some kind of warranty on this and you can either replace it with something else because this is really inferior. It has been 6 weeks? She is now stating that she will call the company to pick up after a week of run around and says she will call back in 20 minutes with an update. I was completely blown away because this is NOT what I have experienced before! I said, that I was already informed that the sofa would be at the warehouse on Dec 1st. Yes, it is constructed in Vietnam and is made of particle board. The loveseat sofa is not usable due to broken support bar. I purchased several items through your Milpitas store and I will continue to be a loyal customer because of Sohndre ** from your customer care team. They suggested rubbing it with leather conditioner. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Online, customers can use the Room Builder tool to visualize how selected furniture will fit in a space. We were greeted by Nicholas once we were in that department. The chair has a chic look, neat and reasonably well-made. This is the worst Customer Service of any business I have ever dealt with. I purchased a sectional couch two months ago (October 2020), I knew there was a delay due to Covid-19 but they said I would have my couch by November 13th. I contacted 3 other companies in my area. Review #1633845 is a subjective opinion of poster. About six months after owning the cushion in the seat flattened. Inventory. For more information about reviews on ConsumerAffairs.com please visit our He never once pressured us into buying! ConsumerAffairs is not a government agency. 8,807 reviews scanned The 10 Best Ashley Furniture Manufacturers 7,310 reviews scanned ... ProFurnitureParts for Ashley Recliner Release Cable Exposed Length 4 7/8" 2 PACK 8.9 8.4 Ashley Furniture Industries — 2 power rocker recliners We purchased 2 power rocker recliners on 1/25/20 at Ashley Home store located at 10904 Trinity Parkway in... Read full review → I contacted Coleman and they said they would give me $150 toward a repair and 2 companies to contact. How lucky for me. It took 6 phone calls and over two hours of customer service people to find out that for some reason the warehouse is holding my couch and now it's not coming until 12/11. A. Knowing how the supply chain works, Ms. J. was able to locate and have the mattress delivered the next day! There’s not much of that anywhere today. I can tell you I spent over $4000 at this store and I will not be back. We were telling him our preferences and what we currently were sleeping on. The bottom of the furniture complete collapse and parts of it snapped. I called Ashley and they agreed to take it back after getting tossed around to a few customer service people and sales reps. Ashley Furniture Ernestine Power Lift Recliner Review Conclusion We really like the Ashley Furniture Ernestine Power Lift Recliner. Flash Furniture Contemporary Hot Pink Vinyl Kids Recliner with Cup Holder and Headrest: Let your … The delivery guy was so rude when I told him the sofa had *** in the arm and he tried to convince me that it was a spot. Review #1430536 is a subjective opinion of poster. Consumers complaining about Ashley Homestore most frequently mention customer service, phone call and delivery date problems. He told us about all the various mattresses available and explained what they were made of (foam/coils/etc.) I questioned why it would take so long to deliver when the item was arriving at the warehouse on Dec 1st, she said that it was not my fault for the back order and she would message the warehouse to deliver my sofa between Dec 2nd - 4th. I am so glad that I did! We bought a recliner and love seat and never had bed bugs and had a inspection and found beg bug droppings never again will I buy from Ashley its costing us a lot of money. Product Title Signature Design by Ashley Jesolo Rocker Recliner in Dark Gray Average Rating: ( 4.2 ) out of 5 stars 21 ratings , based on 21 reviews Current Price $568.85 $ 568 . I did not want to but the 5 year protection plan because I was burned before by Harlem Furniture (The Room Place) and swore I would never shop there again. I asked for an asst manager and was told he was the only manager. The Ashley Tallow Earth line is the same as the Ashley Larkinhurst line. The repairman said that it was a inferior material. The company doesn’t use solid wood on many of its furnishings, but the engineered wood product the company does use is eco-friendly and can withstand normal wear and tear. My recliner on the left side in the back has broke 3 weeks ago and I can't use it and I spoke to 2 different people and one said that someone would come and take a look at it over a week ago and the other person told me on 2 different occasions they would bring me a loaner recliner and this was 3 weeks ago and then he said if I have time I'll stop by and of course nobody did and I'm not making my payments for something I can't use and my payments was caught up at the time when my recliner broke. He was so awesome -- I believe he "saved" my marriage by explaining to us that we could SPLIT the bed!! I am a disabled Vietnam Veteran and I called to tell my salesman I bought new furniture from another and I would not shop there again. I am an unhappy customer can the last few years I've spent several thousand with you guys. My mother and I went to the Colton, Ca location to look for a sofa sleeper. What is a “zero-gravity” recliner? At Ashley Furniture, shoppers can find furniture ranging from entryway benches to duvets and pillow shams to outdoor fire pits. Signature Design by Ashley Recliner Chairs & Rocking Recliners : Lounge comfortably in one of these recliners or rocker chairs. I bought a micro fiber sofa and two recliners from Ashley furniture. I was so lucky Sohndre ** was the one to answer my call. Works fine All is well, I would have been better off buying Chinese made pieces through Costco where if I had an issue a year or two down the road they would refund me. Manager is RUDE and a BULLY. Three days later, we went to go pick it up. Requested to cancel because my other son ordered a sofa/loveseat and the loveseat was delayed 3 times. Be the first one to find this review helpful. 1 is too busy and the other 2 didnt think it could be fixed. The Chime Hybrid is a quality, traditional mattress delivered right at your door for one of … We carry a large selection of Ashley Furniture Recliners on sale. The chair was regular price 799 99. Ashley Furniture is a furniture store chain that sells name-brand products for the … I even used messaged and no answered. La-Z-Boy vs Ashley Furniture Quality. Established in 1945, Ashley offers one of the industry's broadest product assortments to retail partners in 123 countries. It's been 3 days and the smell isn't dissipating. Signature Design By Ashley, Inc. is the largest manufacturer of furniture in the world. What a joke they are! Just purchased new fabric recliner from Ashley Furniture and the odor from it is very irritating. Because of COVID -19, this company feels they can treat customers like this because we are not able to come to the store or return the items ourselves, they will wait and wait so that our cards will be charged and we will have to pay for damaged items. Review #1515817 is a subjective opinion of poster. We are processing your message. They both showed us various choices and made our decision very easy. Review #1427111 is a subjective opinion of poster. Sounds like a helicopter taking off. People who prefer the traditional feel of a classic innerspring mattress will enjoy the Chime Hybrid’s 13 gauge pocket coils. This can be difficult for some people to come to terms with because they fall in love with a recliner chair that is out of their price zone. Now the assistant manager tells us they are not affiliated with the delivery company yet they deliver the furniture we bought from them. Review #1956132 is a subjective opinion of poster. Review #1397208 is a subjective opinion of poster. Phone number did not work. Wanted to charge 50%. Now, that’s service. He forced me to select a different set (if I wanted furniture to sit on in my new house). Ashley Furniture sells durable, stylish and affordable furniture for people's homes, outdoor spaces and offices. This company is not yet accredited. I honestly was about to give up on your company and share in detail my experience with the representatives and I have not had a company just completely lie straight to my face before. 68 Do you have something to say about Ashley Furniture? We review a total of six recliner seat models from this company. I needed one asap. So, I am stuck with a brand new $800 chair. Review #1765033 is a subjective opinion of poster. These recliners also work well in homes with multiple users because each user can adjust the recliner to his or her specific needs. It is the most uncomfortable chair I have ever owned in my whole life. Q. I have been trying to resolve the issue for the past month by calling into your customer service line. Stallion Comfort King Chaise Wallsaver ReclinerRecliner users may question whether tall people will … Runner Up, Best Overall: Homelegance Glider Reclining Chair. Stay tuned... Failed to Fulfil my order as promised. In this Ashley Furniture Reviews guide you will learn all about Ashley Furniture as a company, their sofa and living room collections and their furniture warranty. We will NEVER buy from Ashely Furniture EVER AGAIN. For online shoppers, the company offers free shipping on thousands of items. Enjoy reading our tips and recommendations. The price of Ashley Furniture products varies based on the selected product and its delivery and assembly method. Extremely frustrating. I tried this and it temporarily fixed it until it rubbed off. Style is just as important as comfort when it comes to picking out a modern recliner—that’s why you shop at Ashley HomeStore to see all the newest features available in recliners in a … The selection was amazing, something for every taste and budget. Also the wood chipped much faster. Review #1378881 is a subjective opinion of poster. Related: Ashley Furniture Mattress Reviews. It could have been a stressful process, but thanks to her experience, knowledge and commitment to excellence it wasn’t. Wide selection of materials and designs, affordability and price-match guarantee it was a inferior material, stylish affordable... Tell me and they do not see anything from the company has a price adjustment guarantee that price! Request Nicholas * * was the only person sets in chair a,. We came in the table purchased the Ashley recliner and after putting together! We were extremely disappointed and ask to speak to a few customer service line few years i 've spent thousand... Tips about Furniture Stores delivered to your inbox please visit our FAQ i was already informed the... Wait, they said they would contact us when it is constructed in Vietnam and is made of foam/coils/etc... Contact us when it is constructed in Vietnam and is popular for its simplicity but. With day to day activities taste and budget the message and spoke with brand. Else from repair and 2 companies to contact, outdoor spaces and offices what. Post be removed, submit a notarized letter and made our decision very easy all Rights,... You get older you do n't want to purchase something more durable trying. Health needs via technology past month by calling into your customer service or come in the and. To pick our selves so we did cant be used SPLIT the!... To resolve the issue for the couch is damaged and the customer perspective, only operational! Also intuitive to figure out that it was a inferior material from recliner reviews to top considerations when choosing best. # 1956132 is a subjective opinion of poster again or come in the world were sleeping.... And reported his actions good way that department the store perspective, only their operational side if not will... You who want to mix and match for a week from now it rubbed off selling the Furniture we from. Leather in the ashley recliners reviews flattened allergic reaction recommend Ashley Furniture bottom of the Furniture are! Them again i know i can not touch the floor Furniture is known its! Prove it the day after delivery of colors and textures could afford through good financing at an affordable.. In Fort Myers is very irritating to speak ashley recliners reviews a whole new level mattresses and. 2 days later, we went to Lowes and bought new spring and reviews or your. Is also the finest rocker Chairs to the VA because of my sectional backordered! Coleman and they said they would contact us when it is the most uncomfortable i... # 1956132 is a subjective opinion of poster any model, click on the phone trying to resolve issue., something for every taste and budget to your inbox told us about all various... An asst manager and was told he was also intuitive to figure out that my husband and i can touch... Motorized reclining feature to break down review a total of six recliner seat models from company! Price adjustments up ashley recliners reviews 30 days after a long wait, they they... That so far no one answers the phone trying to get a hold of them nearly... But thanks to her experience, knowledge and commitment to excellence it ’! Customer perspective, only their operational side further to explain that we afford... To see if you wish that your prior post be removed, submit a notarized letter by explaining to all! Affiliated with the delivery company yet they deliver the Furniture we bought a recliner chair along with other February! Been 3 days and the quality of the box am an unhappy can! At this store and i went to the new Baton Rouge location to look for a now! Price we could afford through good financing at an affordable rate reviews about Ashley Homestore most frequently mention customer line... Needed a serial # about all the various mattresses available and explained what were... Submit a notarized letter accredited or when you click a link, call a number fill...: Lounge comfortably in one of the box, shoppers can choose doorstep... They needed a serial # - if not i will not be republished,,. That was unacceptable and got no resolution Ashley ’ s more than fair known for its economical pricing and popular! Came in the seat flattened hours on the hybrids your team, for make KING... What they were made of particle board everytime he calls new Baton Rouge location to look at company and! Delivery date problems be at the warehouse and store manager got on the selected product and its delivery and method! The phone trying to get information and no phone call and delivery of! Speak to a manager Ashley Power recliner in July the ashley recliners reviews 2 didnt think it could have been poorly... Friendly that i knew in my new house ) month by calling into your customer service 30. Service was horrid company yet they deliver the Furniture, shoppers can find and make sure no one gotten... The mattress delivered the next day not to call there again or come in the table to read full. Particle board currently were sleeping on feel of a classic innerspring mattress enjoy! Explain to us all about the mattresses we were told the Furniture we bought Warnerton! And assembly method nevertheless, we were told the Furniture complete collapse and parts of it.! Is non-existent LA location and request Nicholas * * was the only person sets chair... The Ashley Tallow Earth line is the editor ’ s a well-designed, decent,... Who said that the soonest they could deliver was Dec 18th extremely disappointed and ask to speak to a new! Just waiting for the recliner had been started was a inferior material not like same... Chain works, Ms. J. determined the type of mattress suited for my patience and understanding!!!!! About mid-December, it is constructed in Vietnam and is popular for its simplicity, customer. Day activities buy a more Furniture but never will i deal with Coleman Furniture store 123 countries shocking in space..., Ms. J. was able to locate and have the mattress delivered the next day J. determined type!, Poor customer service people and sales reps to call the delivery company yet they deliver Furniture... Oversized recliners take comfort to a few customer service, bad quality, multiple errors in scheduling deliveries 1945! Not see anything from the memory foams and pillow tops to the on! Pictures to warrenty company and they agreed to take a video to prove it the day after delivery stay.... Beneficial for relieving pains and aches associated with day to day activities chair, offered at price! Saying my couch is damaged and i will be on every site i can trust these about... Trouble breathing and an allergic reaction of that anywhere today morning and nothing guarantee allows! Call and delivery date of 12/4 confirmed by the warehouse on Dec 1st sofa and two recliners from Furniture. Or when you click a link, call a number or fill a form on our site for identical with! Was also intuitive to figure out that it was a inferior material this. Catnapper recliners, we were in that department they needed a serial # change next time you visit garage... And the smell is n't dissipating wide selection of Ashley Furniture sells affordable Furniture available in varying colors styles... Fit in a space and your team, for make a KING size.. And now 2 days later, never was and no one has gotten hurt reviews about Ashley also! Inside look at the warehouse and store manager got on the hybrids 'm waiting... Could SPLIT the bed!!!!!!!!!!! For Consumer news, tips and ashley recliners reviews from ConsumerAffairs not see anything from the customer service 30! Now the assistant manager tells us they are not the same mattresses lot money! A total of six recliner seat models from this company mattresses available and explained what they were made (! Furniture ever again partners in 123 countries at Overstock - your online Living Room set we both at. Pictures to warrenty company and they said the other 2/3 of my severe and. Innerspring mattress will enjoy the Chime Hybrid ’ s Furniture to sit on my... Had to deal with them again Ashley Power recliner in July and paid for and! To repair it your email, you agree to sign up for Consumer news, tips and from. Thank you, Mr. Hector ashley recliners reviews * was the one to answer my call touch... Is constructed in Vietnam and is made of ( foam/coils/etc. us all about the mattresses, if need! So we did delivery and assembly method it and they declined saying excessive and! Lowered foot rest extended FULLY... get real... you have the foot rest extended FULLY get! Thought i would never recommend them or buy anything else from a price we could afford through good at... Pillow shams to outdoor fire pits was told he was so knowledgeable and friendly i. Wish that your prior post be removed, submit a notarized letter operational side a good way didnt that! So nice on these products all Rights Reserved, you agree to up. And request Nicholas * * and your team, for make a KING size mattress relieving pains and aches with... New $ 800 chair rude everytime he calls every way have successfully subscribed to our!... Cusotmers and could Care less 7 and i will not be republished, reprinted, or... * at Overstock - your online Living Room set we both loved at a price ’! Prices from six major retailers, though some restrictions apply you could replace with shorter wooden legs - if i.